Terms of service
Welcome to Artengr Marketing Solutions ("Artengr," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at artengr.com (the "Site") and all printing, design, signage, and marketing services we offer (collectively, the "Services").
By accessing the Site, requesting a quote, placing an order, or otherwise using the Services, you ("Customer," "you") agree to be bound by these Terms. If you do not agree, do not use the Services.
1. About Us
Artengr Marketing Solutions is a print, design, and local-marketing company operating out of Chicago, Illinois.
- Address: 5245 N Central Ave, Chicago, IL 60630
- Phone: 773-999-9689
- Email: marketing@artengr.com
- Hours: Monday–Friday, 10:00 AM – 6:00 PM CT
2. Services
We provide printing, graphic design, storefront signage, vehicle wraps, large-format printing, and digital marketing services to businesses and individuals. The exact scope of any project is defined in the written quote, invoice, or work order we issue for that project. The descriptions on our Site are general and not a contractual offer.
3. Quotes and Pricing
Quotes are valid for 30 days from the date issued unless stated otherwise. Pricing is based on the specifications you provide. If specifications change (quantity, materials, finishing, file complexity, installation conditions), pricing may change accordingly and we will notify you before proceeding.
All prices are in US dollars and exclude applicable taxes and shipping unless explicitly noted.
4. Orders, Payment, and Deposits
An order is confirmed when (a) you accept the quote in writing (email, text, or signature) and (b) you remit any required deposit. For most production work we require a deposit of 50% before production begins, with the balance due upon completion or before pickup/installation. Larger or custom signage projects may require higher deposits as stated in the quote.
We accept major credit cards, ACH, and approved electronic invoicing. Returned or disputed payments may incur a fee of up to $35 plus reasonable collection costs.
5. Proofs and Customer Approval
For most printed and designed items, we provide a digital proof for your review prior to production. You are responsible for reviewing and approving the proof. Once you approve a proof, you are responsible for any errors that appear in the approved version, including spelling, layout, color choice, contact information, and content accuracy. We are not liable for reprints needed because of customer-approved errors.
If you do not respond to a proof within 5 business days, we may pause production until approval is received. Production timelines reset from the date of approval.
6. Customer-Provided Files and Content
You are responsible for the content, accuracy, legality, and quality of any files, logos, photos, copy, or designs you provide. By submitting content to us, you represent and warrant that you own or have the necessary rights and licenses to use and reproduce that content, and you grant Artengr a limited license to use the content solely to fulfill your order.
We are not responsible for poor print results caused by low-resolution, incorrectly formatted, or improperly color-profiled customer files. We may, at our discretion, flag obvious file issues before production but are not obligated to do so.
7. Intellectual Property
Designs we create from scratch on your behalf become your property after the project is paid in full, except for any underlying templates, fonts, stock assets, brushes, or proprietary elements that remain the property of Artengr or third-party licensors. We retain the right to display completed work in our portfolio (online and in-store) unless you request otherwise in writing.
The Site, our logos, and all original content (excluding customer-supplied content) are owned by Artengr and protected by US copyright and trademark laws. You may not copy, reproduce, or repurpose Site content without our written permission.
8. Production Time, Pickup, and Delivery
Estimated production times begin after proof approval and deposit receipt. Stated turnaround times are estimates, not guarantees, and may be affected by material availability, equipment conditions, weather (for outdoor signage and installations), and shipping carrier delays.
Pickup is available at our Chicago location during business hours. If we ship or deliver, you are responsible for providing an accurate delivery address. Risk of loss transfers to you upon delivery to the carrier or upon pickup.
9. Storefront Signage and Installation
For exterior signage, vehicle wraps, and on-site installation work:
- You are responsible for obtaining any required permits, landlord approvals, HOA approvals, or municipal sign permits unless we agree in writing to handle them.
- Installation surfaces must be clean, structurally sound, and accessible. We may charge additional fees for prep work not specified in the quote.
- We are not liable for damage caused by pre-existing defects in walls, vehicles, awnings, or other surfaces beyond our reasonable control.
- Installation appointments rescheduled with less than 48 hours' notice may incur a $100 rescheduling fee.
10. Marketing Services and Results
Marketing, advertising, SEO, and lead-generation services are inherently variable and depend on factors outside our control (market conditions, competition, customer offering, third-party platform changes). We do not guarantee specific revenue, lead volume, ranking, or conversion outcomes. Any projections we share are estimates based on industry benchmarks, not promises.
11. Refunds, Reprints, and Returns
Custom-printed items are not eligible for return because they cannot be resold. If we make a production error materially different from the approved proof, we will at our option reprint the affected items at no cost or issue a refund for the affected portion of the order. Claims must be made within 7 days of delivery or pickup, with photos and the original packaging retained. Full refund details are in our Refund Policy.
12. Communications
If you provide an email address or phone number when requesting a quote, placing an order, or otherwise contacting us, you authorize us to contact you about your order, quote, or account using those channels. SMS communications are governed by our separate SMS Terms & Conditions. Privacy practices are described in our Privacy Policy.
13. Acceptable Use of the Site
You agree not to use the Site to:
- Submit content that is unlawful, infringing, defamatory, or violates the rights of others;
- Upload viruses, malware, or any code designed to damage or disrupt the Site;
- Attempt to gain unauthorized access to our systems or another user's data;
- Engage in scraping, mass downloading, or automated collection of Site content without written permission.
We may suspend or terminate access for users who violate these rules.
14. Disclaimers
The Site and Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not warrant that the Site will be error-free, that color matching will be perfect across substrates, or that any specific material will perform identically in every environment.
Color is reproduced as accurately as commercial printing equipment allows; some variation between digital proofs, screen displays, and final printed output is normal and not grounds for a refund.
15. Limitation of Liability
To the maximum extent permitted by law, Artengr's total aggregate liability arising out of or related to these Terms or any order shall not exceed the amount paid by you to Artengr for the specific order giving rise to the claim. In no event shall Artengr be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of business opportunity, even if advised of the possibility of such damages.
Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the maximum extent permitted.
16. Indemnification
You agree to indemnify, defend, and hold harmless Artengr, its owners, employees, and affiliates from and against any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of: (a) your breach of these Terms; (b) your use of the Services; (c) content, files, or instructions you provided; (d) your violation of any law or third-party right.
17. Termination
We may suspend or terminate your access to the Services at any time for any reason, including non-payment, violation of these Terms, or suspected fraudulent activity. Sections of these Terms that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution) will survive.
18. Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with the "Last updated" date. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms.
19. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict-of-law principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Services shall be the state and federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of those courts.
20. Dispute Resolution
Before filing any formal claim, you agree to first attempt to resolve the dispute informally by emailing us at marketing@artengr.com with a description of the issue. We will respond within 15 business days and work in good faith to reach a resolution. If we cannot resolve it within 30 days of your initial email, either party may pursue formal legal action consistent with Section 19.
21. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
22. Entire Agreement
These Terms, together with our Privacy Policy, SMS Terms & Conditions, Refund Policy, and any written quote or work order we provide for a specific project, constitute the entire agreement between you and Artengr concerning the Services and supersede all prior or contemporaneous communications and proposals.
23. Contact Us
Questions about these Terms? Reach out:
Artengr Marketing Solutions 5245 N Central Ave Chicago, IL 60630 Phone: 773-999-9689 Email: marketing@artengr.com